3
hour change SLA
Against an industry typical twenty four.
Inside working hours. A portal takes the request, the AI does the work immediately, and nothing deploys without an engineer approving it. Speed from the first half, safety from the second.
In force on live client work
0
new tools to learn
Change requests happen in the group chat you already have.
The agent sits in your own WhatsApp group. You tag it, describe the change in your own words, and it opens the work. Running today on a live client site.
Running on live client work
1
forward deployed engineer
One engineer inside your operation, not a ticket queue.
Forward deployed means the person building it works in your tools and your group chat, sees the work happen, and changes it there. Nothing gets translated through an account manager and a backlog first.
How every engagement is staffed
2
steps that can stop us
We say no before the build, not after it.
The readiness check and the payback ranking can each end an engagement. If the data is not there, or if nothing clears the bar, we say so and nothing gets built.
Built into every engagement