Shipping is the halfway point. We are not done when it ships. We are done when your team uses it.
Train the team, name a champion
We train the people who will use it, and we name a champion in every unit.
Track usage against a baseline
Usage is measured against a baseline every week. A launch spike says nothing. The weeks after it say whether the system became part of the work.
We are not done when it ships. We are done when your team uses it.
When usage drops
We find out why and fix it. We monitor, we fix what breaks, and we grow the part that works.